Luxury Evening Concierge required in central London

VERTO HR are looking for an experienced, confident, and well-presented Concierge to work at a residential development based in Mayfair, London.

Monday - Wednesday 17.30-23.00 and Thursday - Saturday 17.30-02.00, £24,984.96 pa

The ideal candidate will have experience in front of house positions with excellent customer service skills.

Job Summary:

• To assume a residential on-site role and provide a point of contact for the residents and their needs.
• To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of house position will be predominantly situated at the main reception desk.
• To lock gates and doors and set alarms at the end of each shift as directed by the House Manager.

Working Conditions:

• This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for the majority of the working day. However, they will also be required to do errands and assist the residents where necessary.

Responsibilities:

• To provide all necessary services to the residents as per the instructions of senior management/House Manager
• To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
• Responsible for the welcoming residents and guests to the property.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times.
• To respond proactively to resident requests. Always respond a timely and polite manner.
• During working hours, you will be located at the reception desk except when carrying out any required work within the building.
• You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/ technological appliances are in good working conditions at all times.
• While manning the main reception desk, you may be required to carry out a variety of administration tasks.
• At all times you are to ensure the security of the building is not jeopardised in any way.
• You are always to assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole. More specifically:
• Opening and Closing the main front street door for residents and their guests
• To assist with shipping bags/baggage as required
• To perform all necessary porter duties. These duties include but are not limited to carrying luggage / packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required.
• To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual apartments and notate in the desk diary provided.
• Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general.
• To monitor all persons at the property and ensure they have a right to be present.
• To answer the telephone and deal with general enquiries. To log messages, requests & events.
• To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents and log in the diary.
• Co-ordinate access and building systems from front desk suite and monitor the CCTV and Fire Panel and react to alarms as directed.
• Liaise with Emergency Services as required.
• Log and report any incidence of disrepair by using the appropriate procedure / tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately.
• Report and monitor Health & Safety issues and ensure a safe working practice is adhered to.
• Carry out communal lighting inspections of the building and replace or report any defective bulbs. You are only permitted to replace bulbs following current Health & Safety regulations for working at height.
• To collect, securely tie, refuse sacks if found on inspection walk through and place in the bin's storage areas provided in the communal parts. No bags or rubbish should be left in the common parts over night or for a long period of time.
• Ensure that all spillages and rubbish is cleared away immediately and that all areas of the building (principally the reception hall) are always immaculate.
• Carry out any additional duties as directed.
• Be flexible and have a hands approach. Please offer help and assistance to others where you can.
• Generally keep a daily record of all operations in the desk diary and daily report.

Career Experience Required:

• Concierge or Porter experience is a must
• SIA training would be beneficial but not a requirement

Particular Aptitudes/Skills Required:

• Sharp eye for detail.
• Passion for delivering outstanding service.