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Customer Service Representative- Student Accommodation

INFORMATION ABOUT THIS JOB

Job Title Customer Service Representative- Student Accommodation
Contract Type Permanent
Contract Duration permanent
Location London, England
Salary £16000 - £18000 per annum
Job Published 3 months ago
REF 00003462_1499445348
Contact Name Katie Allen
Contact Email katie.allen@pmr.uk.com

Job Description


My client is a growing student accommodation company based in London who are looking for a number of customer service representatives.


Desired requirments:

-An outgoing and enthusiastic individual
-Be passionate about customer service/care
-Prioritise the student experience in the department's processes and operational delivery.
-Ensure the Institute of Customer Service and UUK Standards are implemented and to be able to exceed customers' expectations.

You will be responsible for:

-Promoting a sense of community and an environment for personal growth within the halls of residence
-Developing an events and activities programme that will enhance the student living experience.
-Viewings and showrounds of the property
-First point of call for all students and visitors
-Dealing with any queries and complaints and referring them to the Duty Manager as appropriate
-Maintaining a welcoming and friendly atmosphere

You will have had experience in:

-A front of house role in a hospitality environment
-Student accommodation experience is desirable
-Working under pressure and be able to maintain a high level of Customer Service
-Be an advocate of the companies corporate values at all times

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Ref: 00003462_1499445348 | Published: 07th Jul 2017

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