Day Concierge - London Bridge / Bermondsey

Day Concierge

• Start date, end of September/early October
• 12-hour shift
• 4on-4off shift pattern, 07:00am-19:00pm on site
• Permanent role
• Expected salary: £28,000.00

Responsibilities:

• Providing a 5-star customer service to the residents within a busy and diverse environment
• Be the first point of contact for all residents, contractors and sub-contractors
• Working closely with the Head Concierge and team to ensure the safety and security of the building and reporting any issues that arise to the Property Manager and team

Qualities:

• Polite, friendly, and approachable
• Stamina to work long hours
• Immaculate appearance
• Positive attitude
• Reliable

Skills:

• Excellent command of written and spoken English
• Basic computer skills
• Teamwork
• Excellent communication skills
• Can-do attitude
• Ability to problem solve

Duties:

Customer Service

• Meeting and greeting residents and visitors
• Handling residents' enquiries with professionalism and efficiency in a timely manner
• Assisting residents and visitors us and when required

Building Management and Security:

• Providing supervised and safe environment to the residents
• Monitoring front door entrance, granting access to the residents/visitors/delivery personnel and contractors
• Undertaking routine patrols of the property
• Monitoring all common areas within the building boundaries and reporting to Property Manager on any issues
• Logging parcels deliveries and managing safe keeping
• Supervising small works and ongoing contract including cleaners, waste removal etc.
• Ensuring that records of attendance and testing are kept up to date
• Always adhere to Health and Safety procedures
• Safe handling of resident's keys