Head Concierge, Luxury Residential, Teddington

Salary:£30,000 - £32,000 per annum

Scope of the Role:

The Head Concierge at the front-of-house Reception desk are the first and main point of contact for residents and visitors and represents the Management.

They are tasked with answering queries, helping residents, and making visitors welcome, whilst maintaining a strict focus on security and ensuring that the standards of high-quality service are maintained.

Smart-appearance, good-manners and the diligent performance of duties must always reflect and uphold the culture and image as a luxurious and secure environment, providing peace of mind for its residents.

Working hours: 4 days on 4 days off 8 am to 8pm

Successful Candidate will report to the Estate Manager.

Aims of the Role

• Present a professional, well-groomed, and well-mannered point-of-contact.
• Offer a high level of customer service to residents and visitors.
• Ensure the smooth day-to-day running of the development.
• Maintain security throughout the interior and exterior of the premises.
• Undertake all duties in a timely manner with reliability, honesty, and discretion (GDPR guidelines).
• Lead by example demonstrating the high work-ethos expected of the Concierge function.

Key Responsibilities

• Man, the front-of-house Reception desk.
• Be the main point of contact for residents, guests, and tradespersons.
• Ensure the security of residents and the development as a whole.
• Undertake security and health & safety patrols - internal and external.
• Monitor access-control, CCTV, and security systems.
• Operate a secure Key and Key-FOB management.
• Implement and monitor Health & Safety and Fire Regulations.
• Receive, record and store deliveries, mail, and parcels.
• Provide bin-room waste and recycling management.
• Complete 'Incident Reports', enabling fast evaluation and remedial action.
• Report and action repair of defective/non-functioning equipment.
• Attend professional development training courses, as required.
• Undertake end of month meter reads for the landlord electricity, Landlord Gas room and all water meter reads taking across all the blocks. These photos need to be physically taken for a document of truth for accurate billing.
• Undertake end of month (1st of the month) heat meter reads for all units across all the blocks and send all rented unit readings to their management to be billed correctly.
• Undertake a full report at the end of month for all landlord electrical sub meters and send this across to the lease holder management department.

Further Role Content

• Accept responsibility for your own actions and decisions and demonstrate commitment to accomplish your duties in an ethical, efficient, and cost-effective manner.
• Maintain the workspace at the concierge reception uncluttered and organised. If the area is to be left unattended then all items must b locked away.
• Undertake patrols during each shift of the inside and outside of the development including carparks to review security, health & safety, and cleanliness/tidiness. Issues to be logged in the relevant register.
• Provide Concierge taking over the next shift, whether permanent or temporary staff, with information of events which occurred during the shift which are relevant and may impact and affect their shift.
• Ensure that temporary staff have a clear understanding of their key duties, especially security related ones, such as access
  to lifts/apartments, and have the list of emergency numbers.
• Discuss with the estate manager any staff, site-contractor, resident, tenant/owner issues which may affect the smooth-running of thedevelopment without delay. Write and action any letter to a resident not confining with the lease.
• Challenge courteously and respectfully any tenant/owner/visitor/contractor, having obtained the support of the managing agent or director, if time allows, where their actions/behaviour falls below an acceptable standard and could impact the safety, security, or quiet enjoyment of their apartment by residents. The police may be called if the situation dictates.
• Facilitate and monitor moving-in/out of apartments by tenants/residents and ensure that lifts and surrounding wall and floor areas are adequately protected from damage by the removal contractors.
• Discuss with the estate manager and property manager any changes/ideas which will improve the effective and smoot-running of the development.
• To initiate/undertake duties not mentioned specifically herein, which are required to meet the aims of the role and are necessitated by circumstances or are requested by management.