General Manager - Coworking Industry

General Manager - London

Flexible Workspace. Serviced Office. Coworking. Centre Manager. Workspace Operations. Community Specialist. Customer Experience Lead.

Permanent, Full-time
Salary: £40,000 - £42,000 plus bonus
Location: West Hampstead, North West London

A premium coworking space in the heart of West Hampstead is looking for an experienced and enthusiastic General Manager to lead its operations. This dynamic workspace offers hot desks, private offices, and dedicated desks on flexible terms. With the first phase already thriving and a second phase set to launch in early 2025, this is an exciting opportunity to shape and grow a vibrant community.

The ideal candidate will excel in providing exceptional customer service, overseeing efficient operations, and fostering a collaborative environment.

Key Responsibilities

Customer Experience and Membership

• Act as the face of the workspace, welcoming members and visitors while ensuring a positive and seamless experience.
• Maintain a well-presented, professional workspace environment.
• Manage membership inquiries through various channels, promoting services and maintaining high occupancy rates.
• Conduct tours for prospective members and negotiate subscriptions and renewals across all membership options.
• Plan and host regular networking events to cultivate a strong, engaged community and attract new members.
• Handle member issues and resolve any complaints swiftly to ensure smooth day-to-day operations.

Operations and Facilities Management

• Oversee daily operations, ensuring all facilities are functional, clean, and well-maintained.
• Address and resolve maintenance and facility issues promptly, liaising with contractors and developers when required.
• Collaborate with the adjoining café team to identify opportunities for mutual growth and engagement.
• Monitor compliance with health, safety, and fire regulations to guarantee a safe environment.
• Manage the operational budget and take proactive steps to meet financial targets.

Reporting and Financial Oversight

• Provide regular updates and operational reports to the ownership team, identifying and addressing challenges effectively.
• Monitor membership payments, follow up on arrears, and manage financial records.

What We're Looking For

• A confident, approachable, and people-oriented leader with a proactive mindset.
• At least four years of experience in a customer-focused role, ideally within hospitality, coworking, or service-driven industries.
• Proven ability to manage dynamic operations and build a welcoming, vibrant community.
• Excellent organisational and communication skills, with a solution-focused approach.

If you're passionate about creating inspiring workspaces and have the skills to lead a thriving community, this role offers a fantastic opportunity to make a meaningful impact.