General Operative - Luxury Residential in SW6

We are currently looking for a general operative for a luxury residential development based in SW6.

Job Details:

• Job Role: General Operative
• Start Date: 03/02/2025
• Salary: £28,808 per annum
• Location: London, SW6
• Hours of Duty: Monday to Friday -0800 - 1630 - BHs not required
• Reporting to: Estate Manager

Job Summary:

• To support cleaning of all communal areas and Reception as directed
• To assist in the cleaning and general care of external areas, car parking areas (including entrance and exit), refuse areas and general walkways
• To assist in the collection of refuse and readiness for collection by local authorities
• To undertake general duties as directed, including but not limited to sorting deliveries, delivering items to residents, shopping for estate items, running general errands and assisting resident where necessary.

Working Conditions:

• This is flexible role and one which will be across the entire estate, relevant to the work required
• In the event of emergencies, there may be a requirement for basic Front Desk or other cover
• There may be a requirement for overtime, to cover sickness, holidays and other events

Responsibilities:

Cleaning - Daily Duties

• Clean and polish entrance doors and door furniture
• Thoroughly clean and polish all Reception furniture, fittings, fixtures and equipment
• Clean lift car interiors, including mirrors, call panels, telephone headset and door surfaces. Vacuum lift car carpets / wash lift floors
• Dust all skirtings, ledges, cills, radiators and fixtures to hand height
• Empty, clean and replace waste bins
• Vacuum all carpets
• Clean and polish mirrors and pictures
• Sweep all hard floors and spot mop
• Thoroughly clean and disinfect all sanitary wear and fittings
• Report any defects, damage or security concerns to the House Manager or Concierge
• Report any defective light bulbs to the House Manager or Concierg

Cleaning - Weekly Duties

• Dust all surfaces to hand height, removing marks as they occur
• Wash, rinse and dry all hard floors
• Bush carpet edges
• Remove entrance mats and vacuum mat well
• Vacuum all soft furnishings
• Spot clean stains on carpets

Refuse Collection

• To collect all refuse / recycling from refuse rooms
• Twice weekly - bin rooms to be washed and disinfected
• Prepare bins on appropriate days for collection by local authorities
• To ensure site frontage and public thoroughfares are kept clean and tidy at all times
• Maintain the green areas, including planters, trees and terrace gardens, in liaison with the nominated contractor and as directed by the House Manager

General duties

• You are expected to be flexible and undertake reasonable additional duties as required by the House Manager
• Assist in maintaining the presentation and safety of all public areas
• Interact with all stakeholders in a courteous, professional and helpful manner
• To report all breaches, damage or system failure to the House Manager or Concierge
• To report any defect or health and safety concern, no matter what its nature, to the House Manager or Concierge
• Whilst on duty, you should be of tidy personal appearance and wearing the uniform and identification badge provided
• You should refrain from smoking, swearing or shouting, being under the influence of alcohol or illegal drugs, behaving unsociably, watching TV, sleeping, eating, congregating with others or conducting yourself in a matter deemed unsuitable by the House Manager
• To fully comply with all Health & Safety rules and regulations

Person Skills Profile:

• Willing, hands-on operative
• Confidence and discretion to be used with high profile residents
• Ability to take ownership of an operation when alone
• Professional, precise, courteous and dedicated Career Experience Required:
• Experience in estate operations
• Experience and involvement with a facilities management role
• Basic IT skills Particular

Aptitudes/Skills Required:

• Attention to detail
• Diligence to deliver high standards
• Passion for delivering outstanding service
• Good communication skills
• Basic PC skills, including Word and Excel
• Able to cope with pressure
• Able to multitask and still deliver a top-quality service
• Able to work under a full confidentiality agreement

General:

Dress Code

• As directed by the House Manager. You should always comply to personal hygiene & grooming standards