Front of House Manager

We are looking for a highly organised and driven Front of House Manager to lead operations at a sleek, new build-to-rent development in London. This vibrant BTR hotel-style property boasts exceptional amenities and requires an efficient, approachable manager to oversee the reception team and deliver a first class, engaging customer experience. If you thrive in a fast-paced environment and have a passion for hospitality, we want you to be part of this dynamic team!

You'll be responsible for overseeing the reservation system, ensuring efficiency and accuracy, while maintaining top-tier front-of-house procedures that set the tone for a flawless guest experience. You'll ensure they deliver outstanding service with enthusiasm and professionalism. Ultimately, your goal is to guarantee that every member feels valued, engaged, and leaves with a smile, creating lasting memories with each visit.

Benefits:

• Access to stylish spa & gym.
• Car parking space.
• Free folding bike.
• F&B discounts.

Key Role Responsibilities

• Managing the smooth operation of arrivals and departures, supporting your team to ensure check-ins and check-outs are conducted correctly.
• Coordinate with the housekeeping and maintenance teams to ensure the upkeep of the rooms is consistent.
• Ensure the property management system is consistently updated and kept current.
• Conduct a regular audit on membership payments to ensure payments are made on time.
• Chase any late payments.
• Conducting sales tours as required.
• Lead by example in delivering exceptional customer experiences and resolving any member concerns or issues promptly, professionally and with empathy.

Who we are looking for?

• Experience in a Front of House role (preferably within residential / hotels)
• Scrupulous attention to detail and very strong organisational skills
• Exceptional leadership skills and ability to work in fast-paced environments.
• Flexibility to multitask and motivate a team across various working hours.
• Computer literate
• Excellent written and verbal communication and interpersonal skills

To apply for this role, please send your CV today!