Night Concierge

https://www.pmr.uk.com/job-search/5123-night-concierge/residential/london/job2025-04-02 16:33:012025-04-29PMR
Job TypePermanent Full Time
LocationSouth West London, London
AreaLondon, EnglandLondonEnglandSouth West London, London
SectorResidentialResidential - Front of House/ Concierge
Salary£30000 - £32000 per annum
Start DateASAP
Advertiserremoteapi
Job RefSR13432_1743607981
Job Views114
Description

We are looking for a Night Concierge to join the team at a 5-star luxury residential development in South West London.

This is a great opportunity to work with a professional and highly skilled team at a super-prime development.

Duties:

  • To operate as one-team between all departments to provide an outstanding service across front and back of house, ensuring all areas of the building are at impeccable presentation.
  • To welcome and greet our residents, their guests and visitors engaging in eye contact whilst bidding farewell in order to promote a climate of warmth and care.
  • Acts as a liaison with all resident's guests via phone, in person, email and any other communication channel.
  • To ensure consistent knowledge of our vision and all other service standards / operating procedures and assist the DGM in their implementation ensuring 5-star experiences.
  • Support the smooth resident move-in and move-out process.
  • Maintaining accurate logs for all visitors to the building.
  • Responsible for maintaining the highest quality database relating to residents' preferences in line with guidlines.
  • Provide recommendations to residents on local area attractions and assist with bookings of services such as: restaurants, theatre and sports events, health and wellness, transport arrangements etc.
  • Key management and recording when allowing access for maintenance, repairs, cleaning or visitors to ensure a safe and secure building at all times.
  • Overlooking the delivery of all residents' mails, ensuring accuracy in reporting.
  • Manage resident's bookings and requirements for the amenity spaces in line with our SOP's.
  • Handle all incoming luxury leisure requests from residents and work alongside the Amenities team to create suitable options through quick and efficient service. This might include catering services.
  • To ensure we always find alternatives to assist requests that require a different solution.
  • Coordinate all residents and internal enquiries with the relevant departments ensuring action.
  • Have a correct understanding of the basic knowledge of household appliances and be able to troubleshoot in emergencies and / or when residents need assistance.
  • Conduct regular patrols as required, contributing to the cleanliness and maintenance of the building by reporting faults or damage to fixtures and fittings.
  • To follow all procedures and guidelines in general and specifically quality assurance, Fire Life Health Safety and Security (FLHSS).
  • Building trusted relationships and strong rapport specially with VIP residents/clients.
  • To attend departmental training as per the schedule.
  • To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to delight our residents.
  • To perform any other duties or projects assigned by Deputy General Manager, including soft cleaning of areas or occasionally parking resident's vehicles (where possible).
  • Supporting the onsite teams where needed to ensure any events scheduled in leisure areas go smoothly.
  • Conducting comprehensive and informative handovers with colleagues within the village ensuring a seamless service.

Desirable Skills:

  • High Efficiency.
  • Organisational.
  • Adaptability.
  • Communication.

Requirements:

  • Experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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