Block Manager

About the Role:

We are seeking an experienced and proactive Property Manager to join our Estate Management team. In this role, you will manage a portfolio of residential and mixed-use blocks and estates on behalf of Freeholders, Resident Management Companies (RMCs), and Right to Manage (RTM) companies across the South Coast. The ideal candidate will have a strong background in property management, excellent communication skills, and a customer-first approach.

Key Responsibilities:

• Provide efficient and effective property management services to landlords and long leaseholders, with a focus on both contractual and financial aspects.

• Foster strong client relationships through excellent customer service and public relations.

• Attend monthly departmental and weekly team meetings, presenting fortnightly progress reports to the Head of Department.

• Prepare and issue service charge budgets to meet quarterly deadlines.

• Review and finalise annual service charge accounts with external accountants.

• Conduct routine (typically six-monthly) and emergency property inspections, preparing detailed reports.

• Ensure health and safety compliance, including fire risk assessments and follow-up actions.

• Diagnose basic building defects and propose repair solutions; appoint surveyors or engineers for complex issues.

• Develop long-term maintenance plans and coordinate with surveyors for more extensive capital planning.

• Assist with leaseholder enquiries on repairs, service charges, and property matters.

• Interpret and apply lease requirements, particularly regarding maintenance and repair covenants.

• Produce specifications and tender documents for cyclical and term maintenance contracts; appoint contractors.

• Administer Section 20 consultations for qualifying major works and liaise with relevant parties.

• Draft and issue licences for alterations under client instruction.

• Promote cross-selling of company services and support new business generation.

• Collaborate with accounts and insurance departments on relevant matters.

• Attend lessee meetings, AGMs, and Resident Association events.

• Manage on-site scheme managers and caretakers.

• Provide management information for pre-contract and legal enquiries.

About You:

• Proven experience managing residential and mixed-use property portfolios.

• Strong commitment to delivering outstanding customer service.

• Team-oriented with the ability to work collaboratively.

• Solid understanding of building construction and repair techniques.

• Knowledge of relevant leasehold legislation, including the Landlord and Tenant Acts (1985 & 1987) and the Commonhold and Leasehold Reform Act 2002.

• Excellent verbal and written communication skills with a professional telephone manner.

• Confident liaising with stakeholders at all levels - including freeholders, leaseholders, and contractors.

• IRPM qualified, part-qualified, or willing to work towards qualification.