Night Porter
| Job Type | Permanent Full Time |
| Location | South West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Porters/Caretakers |
| Salary | Up to £30608 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | GG2904NP_1745936804 |
| Job Views | 18 |
- Description
Our Client are currently looking for an experienced Night Porter to work at a luxury residential development based in South West London.
Working 4 on 4 off with the hours of 7pm - 7am.
Salary is £30,608.50 annually.
Duties include:
- Welcoming residents and visitors into the building in a polite and friendly manner.
- Provide a presence in the building and in the main reception area.
- Dealing with all residents requests and complaints efficiently.
- Taking inbound phone calls, redirecting, or taking messages as required.
- Accurate parcel handling and recording.
- Key management including signing out of key cards to contractors and ensuring their prompt return.
- Maintaining a log book of current and past contractors and on-site visitors.
- Internal and external patrols of the development
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Light cleaning duties to ensure the building is kept clean, tidy and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
