Day Concierge

Description

Our client is currently seeking an experienced concierge to join the team at a luxury development in the Docklands area.
The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm.
Salary: £27,000 per annum

Main duties:

* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate resident's needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
* Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
* Assist with Move In's/Move Out's.

Requirements:

* Experience in Residential or 5* Hotels.
* Reliable and timekeeping.
* Immaculate presentation.
* Strong written and verbal communication skills in English.
* Have excellent communication skills.
* Experience in the highest level of customer service.
* Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.